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 Our
user-friendly
documentation saves you time and money.
Where necessary, we produce Manuals and online Help Guides in user-friendly
language.
Plain English, User-friendly Documentation
How does it save me money?
People read quicker, understand information better, and remember longer.
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"I notice that the Upgrade Notes are now in layman's terms.
Please produce a new manual in this style!"
"Clear and easy to understand. Very
user-friendly." |
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Improved productivity
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Fewer
support calls
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Easier translation into foreign languages
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Increased customer satisfaction.
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Increased sales (true story).
Independent research from
companies and governments around the world continues to demonstrate that
clear, user-friendly English produces significant business
benefits.
New manual in Plain English saved 125 support calls a month.
"In one test, customers who used the clearly written manual made about 125 fewer
calls a month than customers who used the old manual." - Cathy J. Spencer &
Diana Kilbourn Yates, 'A Good User's Guide Means Fewer Support Calls and Lower
Support Costs' (1995).
Royal Mail saved £1/2 million in 9 months.
Before consultant specialists clarified a redirection-of-mail form for Royal Mail
UK, there was an 87% error rate when customers filled it out. Royal Mail
was spending over £10,000 a week handling complaints and reprocessing incorrect forms.
The revised form reduced the error rate dramatically, saving Royal Mail £500,000 in
the next nine months.
US Navy could save $250 to $350 million a year.
A 1989 study of naval officers who read a business memo that was written either
in a plain English style or in a bureaucratic style. Officers who read the easy
language memo, besides
having significantly higher comprehension, took 17% to 23% less time to read it
and felt less need to re-read it.
Even more staggering are the savings if all naval personnel (not just officers)
read plain English documents: $250 to $350 million a year! - James Suchan &
Robert Colucci, The High Cost of Bureaucratic Written Communications (1991).
Our Short Training Courses
Learn Plain English in our Technical Writing Course - learn how to be a
Plain English Author when you write your
documentation.
Successful Business Emails course -
teaches your staff how to write professional emails.
RoboHelp Training course - for
creating user-friendly online Help Guides.
See also:
Contact us and find out more about Documentation and
Training
Why use us for your manuals or
online Help Guides?
What do Clients say about
our documentation?
What subjects can we write about?
Our Customers
1st Credit Ltd, Reigate.
3Circle Ltd, Cirencester.
3DX-Ray Ltd, Melton Mowbray.
Abacus Billing, (Telecomms) Reading.
Acterna Ltd.
Alcatel Lucent Telecom, Maidenhead.
Allied Dunbar, Cheltenham.
Arona Ltd.
AOL, Bristol.
Automatic Data Processing Ltd, Chertsey.
Barclays Bank Ltd.
BAE Systems Land Systems.
Beaver Valley Systems Ltd.
Bespak Europe Ltd, Milton Keynes.
BP Shipping, Sunbury.
Capodimonte Astronomical Observatory, Naples, Italy.
Captiva Software, Pau, Pyrénées, France.
Charles Taylor Consulting (CTC) London.
CDE Solutions Ltd.
Conoco Phillips, Aberdeen.
Conoco Phillips, Humberside.
Cotswold Executive Cars.
Coventry University.
Crescent Autos, Cheltenham.
Customer Value Analytics (CVA) Ltd, Bath.
Dataflow Communications Ltd, Wells.
Distinction Systems.
Eagle Star Pensions.
Edge IPK Ltd, Newbury.
Egton Medical Information Systems (EMIS), Leeds.
Elsevier Science (Oxford, Amsterdam and New York).
Enigma Health (Pharmacy Management Systems).
Estimation Ltd, Solihull.
ESO European Southern Observatory, Germany.
ESO European Southern Observatory, Napoli, Italy.
Forensic Science Service, Birmingham.
Gemini Data Loggers.
Gladstone MRM.
Headway Electronics Partnership.
Home Group Ltd.
Imperial Tobacco Ltd, Bristol.
InterCall Conferencing Services, Gloucester.
Intersurgical Ltd, Guernsey.
Intorel Software, Luxembourg.
IWM Legal Services (Will Writing Software Manual).
Johnson & Johnson (Pharmaceuticals).
Johnson Security.
London & Quadrant Housing Trust.
Majoto Partnership.
Marketing International.
Medical Data Services (Physiotherapy Booking Systems).
MessageLabs Group, Gloucester.
NatWest Bank.
NDC Health (Pharmacy Dispensing software).
Nexus Telecomm AG, Zurich, Switzerland.
nFlow Software Ltd, Essex.
Omnicom Communications.
Ordnance Survey, Southampton.
Ortho-Clinical Diagnostics, Cardiff.
Oxford Biosensors (Blood testing equipment).
OutIndex Ltd (Forensic software).
Partygaming plc, Gibraltar.
Philips Semiconductors, Stockport, Cheshire.
Posh Power Ltd, (Wind Turbines) Suffolk.
Quintiles, Mumbai, India.
Quintiles, Dublin, Ireland.
Quintiles, Bracknell. UK.
Quintiles, North Carolina, USA.
Quota Leisure Management Systems, UK.
Quota Pty, Australia.
Rapiscan Ltd, (X-Ray Systems).
Reactfast Ltd, Birmingham.
Redcliffe College, Gloucester.
Royal Bank of Scotland, London.
Royal Canin SA, France.
Sales Team Telesales, Cirencester.
Sapio Solutions Ltd.
Scientia, Educational Timetabling Systems, Cambridge.
Spirax Sarco, Cheltenham.
Stonecube Ltd.
Stratus Technologies.
Supagrass Ltd, (Lawn Care Franchise Manual) London.
Technip Offshore UK Ltd, Aberdeen.
Third Dimension Software, laser measurement tools.
Through Faith Missions.
Torex Leisure plc, Leisure Management Systems.
Trafigura Ltd, London.
Videofit Ltd.
Volkswagen Group.
Waters Micromass, Manchester.
Welconstruct, Birmingham.
Zurich Financial Services.
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