What our Clients say

Verbatim

What do clients say about our work?
Here are some of their comments,
quoted word for word...
 

Technical Author for Estimation Ltd

   'Service Manager Plus Mobile'
   User Manual


   "It's very, very good; you did the job beautifully."

   - Colin McLelland, QA Manager.




 

Technical Author for BP Shipping

   Installation Guide:

   "I - am - impressed! Now I know
    why we use a Technical Author."

   - Nick Loizos, Business Analyst.

 

Technical Author for Gemini Data Loggers Ltd

"It's absolutely fantastic! It's so thorough, and way beyond what we imagined." - Natalie Roy, Product Manager.

"Your observational skills have not gone unnoticed. We really appreciate it." - Tom Galvin, Programmer.

Technical Author for Edge IPK Ltd

"I must say that there's been some excellent feedback. Everyone is saying that the Help text is very well written; they like the style. A lot of Help tends to be very dry, very hard work, but yours are a good read -  it's been well received. You're stealing the show at the moment!" 
- Tony Hall, Software Development.

Technical Author for Enigma Health Ltd

(After demonstrating the new Help Guide at a training session in Newcastle-on-Tyne): "They thought it was brilliant ... really good. They had a look through it, and everything was clear, concise and easy to access; colours and diagrams made it really easy to read. I'd like you to know you're doing a really good job."    
- Fariha Hayat, Training Manager.

Technical Author for Medical Data Services Ltd

"Just a quick note to say how delighted both the Managing Director and myself are with the WinTAPS help file. It is extremely easy to understand and the writing style is a tribute to "plain English". I know that it hasn't been the easiest of jobs to do, but your results and effort have produced a professional, well written, fully explanatory document that will be a distinct advantage to WinTAPS in the future.

We are very impressed with it, particularly the animations that you use - I think they're extremely good. They say a thousand words in one simple action. Everyone who has contacted Tech Support has been told about this Help file, and they're all looking forward to it." - Richard Carpenter - Development Manager.

Technical Author for 
Joh nson Security Ltd

"We've never had Manuals as good as this before!"

- Boyko Bejaniyski M.Sc., Systems Engineering Manager.

Technical Author for CDE Solutions Ltd

"I had a look at the Help file over the weekend, and it's brilliant! You've pitched it just right. It looks better than the product itself."  - Steve Zamitt, Development Manager.

"I do like the Help Text; it's really plain and easy." ... "You've given us more than just the Help text, you've given us an outside view. It's been invaluable. You've given us about 12 months of customer feedback in just a few weeks!" - G. Beddard., Data Architect.

Technical Author for , and :
Help files and Manuals

Some of the many Application and Procedure Help files:

"The Procedure Help file you did is great! New staff are training themselves. I give them one procedure to learn, and they're moving on to the next one."
  - S. Winnan, Team Leader.



"I've heard a lot of good comments about these help files ... I would have no hesitation in recommending Philip for similar work"
   - P. Ayres, Business Systems Program Manager.
  

Technical Author for Elsevier Science

"I just wanted to let you know that I have spent some time looking at the Procedures Guide. It looks really great and extremely user friendly."  - Frank Aguirre,
Help Desk Team Leader, Elsevier Science, New York.

"I hope they pay you a lot of money, my friend - you're worth every penny!" - Rob Marsh,
Senior HelpDesk Analyst, Oxford.

Technical Author for NDC Health, Droitwich

"The help file has been very well received by our staff and customers. If you ever need a reference site in the future, I will be happy to help in any way I can. Everyone at NDC was extremely pleased with your work."
   - Steve Marriott, Marketing Manager.

Technical Author for Quota Pty, Sydney, Australia

"We shipped your Help Guide to our new Hobart City client and he was absolutely delighted with them. He said that if he had help notes like that with his old system he would not have had to get rid of it !"
    - John Williams, Managing Director.

Technical Author for Torex Leisure

Comments from end users:

• "It helps me at a glance to see what may be useful to our particular system."

• "Clear and easy to understand. Very user friendly."

• "Easy to follow."

• "More helpful than previous style."

• "Easy way of passing on Training info."

• "Quickly highlights new features."

• "Sections are clearly identified, so can be given to appropriate staff."

• "Excellent presentation."

• "I notice that these upgrade notes are now in layman's terms - please produce new manuals in this style !"

• "For the computer illiterate - nice, simple, informal language style."

• "I found [installing the software] very easy because of the information and the presentation."

• "Nice plain English!!"