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Learn how to create user-friendly business documentation.
Technical Writing Course.
This Instructional Writing Course is designed
for everyone who needs to produce clear, concise
information in the form of printed or on-screen
documentation, such as –
This one-day writing course is interactive and practical,
covering the key elements of effective technical
writing.
Why might you need this Course?
Many businesses suffer
from the style of their written output. Ideas
are poorly expressed, confusing to the reader,
with bad grammar, bad design, and so on.
A National Opinion Poll survey in 2005 concluded:
"Bad design, poor grammar
and atrocious spelling could be costing UK businesses
a staggering £41 billion in lost sales.
74% of customers said
they wouldn't trust businesses that used poor
spelling or grammar, whilst 30% said
they wouldn't buy any product or service from
them."
See full article
Who would benefit?
People who communicate business, training or
technical information to customers and colleagues,
in the form of User Manuals, Installation Guides,
Training Manuals, Standard Operating Procedures,
Work Instructions, Online Help Guides, etc.
 Objectives.
To plan documentation quickly and easily; to
write effectively for the target readership; and
to produce professional and user-friendly technical
documentation. Be confident in choosing an appropriate
writing style and structure technical documents
effectively for maximum impact.
Where do we train?
We train on site, at your chosen premises, so
that discussions can be open, free flowing, and
we can focus on issues specific to your business.
(We regret that we do not offer 'open' courses because
of disparate or competing businesses present.) We
have trained across the UK, Europe, in USA and in
India.
Leader.
The Technical Writing training course leader is Philip Tory, BSc(Hons),
Technical Author, Trainer and Director of Authorgraphic
Ltd.
Booking your
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Prices on application.
This writing course is limited to a maximum of 12
delegates, and delivered in house.
Terms and Conditions apply.
For more information or to book the course, call
01452 - 500 639.
14 days' notice please!
We need your official order by at least two weeks
before the training date.
We offer Training
anywhere in UK, Europe, India, USA etc. Distance
is no problem.
Authorgraphic Ltd for Custom Documentation.
Technical Writing and
Training Courses.
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Course Content.
Effective Technical Writing. Identify
the characteristics of technical writing that work
best, to ensure clarity and ease of use.
Planning the content. Learn simple, quick
and powerful planning techniques that identify what
should and should not be in a document.
Research. How to gather the material you
will need; interviewing; subject matter experts.
Structure. How to structure the content.
Logical sequence. Table of Contents, Appendix
and Index.
Plain English. How to identify the characteristics
of the "Plain English" writing style. Learn how
to apply it to all documentation and make it user-friendly.
Target the reader. How to identify and include
different target reader groups when you write technical
material.
Clarity. How to use the correct words to
explain something technical. How to eliminate complicated
waffle. When to use bullet points and numbered lists.
How to handle technical jargon and acronyms.
Brevity. How to avoid duplication, verbosity,
redundant words and phrases.
Layout and appearance. How to use white space,
colour, images and diagrams.
Spelling, Punctuation & Grammar. How to improve
the way you write. How to avoid common errors in punctuation
and grammar. How to use sentences and paragraphs correctly.
Writing for overseas readers or translation.
How to avoid misunderstandings and reduce translation
costs.
Readability. How to improve your writing
style and increase readability, so that users can
read the content quickly, understand the message,
and not be hindered by complicated language.
Work Smart in MS Word. Hints and tips to
work faster. How to unlock powerful functionality to improve
your writing style. How to add an automatic Index
and
identify key words for the Index.
Practice. Written and verbal exercises help
you check and emphasise what has been learned.
Resources.
Each delegate receives a copy of the 150-page
course book,
"Successful Technical Writing".
150-page Training
Manual.
"Lots of useful ideas and smart tips to make
technical writing less scary - whether you are
updating an existing manual or writing from
scratch." - J.
Taylor, Manager Employee Communications and
Development.
"I would recommend it to anyone who has to write and maintain any type
of document. This course is really going to save me precious time."
- Kyla Young, Operations Manager, Dataflow
Communications.
"The most interesting parts for me were the exercises because I like
the ‘hands on’ approach. I find ‘to do’ is the best way for me to learn. I
also liked sharing ideas with my colleagues and having the time to think
about how we can move forward with our documentation project. I valued
Philip’s input and suggestions." -
Margaret McDermott, Training Advisor, Quintiles Ltd UK.
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