The Authorgraphic™ half-day course distils into one concentrated session, all the essentials of effective email writing. We can teach your staff the art of writing Effective Emails, in the right tone, to get your message across clearly and succinctly.

Location

Business Etiquette course -

• For anyone who writes emails for work purposes -
• to prospects
• to customers
• to suppliers
• to internal or external staff,
(sales team, support engineers, help desk etc.)

Etiquette Course outline

What are the main points covered?

• Email as a communication tool: assumptions

• Advantages and disadvantages of using email

• What to put in the business email

• Writing emails: Structure - Subject / Greeting / Signing off

• Sent in error - what to do

• Writing emails: Dealing with angry / aggressive emails

• Need time to think / investigate before replying

• Attachments - advantages and disadvantages

• Good English - grammar, punctuation, paragraphs and sentences

• Writing Style:
   - correct approach;
   - appropriate tone;
   - formal or informal writing;
   - Plain English and readability

• Handling delicate or diplomatic situations

• General - Dos and Don'ts

• Final checks before sending.

Learn by –

• Practical exercises.
• Asking and doing.
• Course group discussion.
• Understanding.

Etiquette Course facilities required

• Separate room for the training session.
• No interruptions / no mobile phones, please!
• Screen and PC projector.
• Whiteboard, flipcharts, pens etc.

Maximum 12 delegates per course.

Etiquette Course Location

We train on site, at your chosen premises, so that discussions can be open, free flowing, and we can focus on issues specific to your business.

We regret that we do not offer 'open' or online courses.

Etiquette Course Fees

Prices on application.

Authorgraphic Ltd - Technical Writing and Training

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