
Need training in
Email Etiquette for Business?
• Half-day
Corporate Training Course • Learn how to write effective business emails

-
Bridge the gap between you and your
Customers
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Learn how
to communicate clearly
-
Save time
-
Reduce
mistakes - or worse
The
Authorgraphic™
half-day course distils into one concentrated session,
all the essentials of effective email writing. We
can teach your staff the art of writing Effective
Emails, in the right tone, to get your message across
clearly and succinctly.
Location

Business
Etiquette course -
• For anyone who writes emails for work
purposes -
• to prospects
• to customers
• to suppliers
• to internal or external staff,
(sales team, support engineers, help desk etc.)
Etiquette Course outline
What are the main points covered?
• Email
as a communication tool: assumptions
• Advantages
and disadvantages of using email
• What
to put in the business email
• Writing
emails: Structure - Subject / Greeting / Signing
off
• Sent
in error - what to do
• Writing
emails: Dealing with angry / aggressive emails
• Need
time to think / investigate before replying
• Attachments
- advantages and disadvantages
• Good
English - grammar, punctuation, paragraphs and
sentences
• Writing
Style:
- correct approach;
- appropriate tone;
- formal or informal writing;
- Plain English
and readability
• Handling
delicate or diplomatic situations
• General
- Dos and Don'ts
• Final
checks before sending.
Learn by –
• Practical exercises.
• Asking and doing.
• Course group discussion.
• Understanding.
Etiquette Course facilities required
•
Separate room for the training session.
• No interruptions / no mobile phones, please!
• Screen and PC projector.
• Whiteboard, flipcharts, pens etc.
Maximum 12 delegates per course.
Etiquette Course Location
We train on site, at your chosen premises, so
that discussions can be open, free flowing, and
we can focus on issues specific to your business.
We regret that we do not offer 'open'
or online courses.
Etiquette Course Fees
Prices on application.

Authorgraphic Ltd -
Technical Writing
and Training
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