Business Email Etiquette Course

• Half-day Training Course for company staff - held in the UK ONLY

• Learn how to write Effective Business Emails

• Trained by a professional Business Author.

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• Learn how to communicate clearly

• Save time

• Improve relationships

• Reduce mistakes - or worse

This Authorgraphic™ half-day course distils into one session, all the essentials of effective email writing. We can teach your staff the art of writing Effective Emails, in the right tone, to get your message across politely, clearly, succinctly - and safely.

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Location: Because this is only a half-day course, we run it for up to 4 people within 50 miles of Gloucester. For greater distances, the minimum is 8 people.

Business Email Etiquette course -

This course is for anybody on your staff who writes emails for business purposes.

• to prospective customers
• to existing customers
• to your suppliers
• to other staff.

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Etiquette Course outline

What are the main points covered?

• Email as a communication tool: assumptions

• Advantages and disadvantages of using email

• What to put in the business email

• Writing emails: Structure - Subject / Greeting / Signing off

• Sent in error - what to do

• Writing emails: Dealing with angry / aggressive emails

• Need time to think / investigate before replying

• Attachments - advantages and disadvantages

• Good English - grammar, punctuation, paragraphs and sentences

• Writing Style:
   - correct approach;
   - appropriate tone;
   - formal or informal writing;
   - Plain English and readability

• Handling delicate or diplomatic situations

• General - Dos and Don'ts

• Final checks before sending.

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Learn by –

• Practical exercises.
• Asking and doing.
• Course group discussion.
• Understanding.

Course facilities - what you need to provide

• Separate room for the training session.
• No interruptions / no mobile phones, please!
• Screen and PC projector.
• Whiteboard, flipcharts, pens etc.

Maximum 12 delegates per course.

Training location

We train on site, at your chosen premises, so that discussions can be open, free flowing, and we can focus on issues specific to your business. 

We regret that we do not offer 'open' or online courses.

Course Fees

Prices on application.

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Authorgraphic Ltd - Technical Author Services and Technical Author Training

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