Our Writing Emails for Business course distils into one concentrated, half-day session, all the essentials of effective email writing. We can teach you the art of writing effective emails, in the right tone, to get your message across clearly and succinctly.

"Who is the Training for?"

For anyone involved in Writing Emails for Business:
- to prospects;
- to customers;
- to suppliers;
- to other staff.

"What are the main points covered by the course?"

Email as a communication tool: assumptions
Advantages and disadvantages of using email
What to put in the business email
Writing emails: Structure - Subject / Greeting / Signing off
Sent in error - what to do
Writing emails: Dealing with angry / aggressive emails
Need time to think / investigate before replying
Attachments - advantages and disadvantages
Good English - grammar, punctuation, paragraphs and sentences
Writing Style:
- correct approach;
- appropriate tone;
- formal or informal writing;
- Plain English and readability
Handling delicate or diplomatic situations
General - Dos and Don'ts
Final checks before sending.

"How do we learn?"

By practical exercises.
Asking and doing.
Group discussion.
Understanding.

"What Course facilities do you require?"

Separate room for the training session.
Screen and LCD projector for laptop.
Whiteboard, flipcharts, pens etc.

Maximum 12 delegates per morning or afternoon session.

"What are the Course Fees?"

Prices on application.

Extras: Incidental expenses (such as travel, car parking and accommodation) are extra. Conditions apply. There may be a supplementary fee for extensive travel involving an overnight stay - ask for details.

Sorry, this is a Corporate Training Course and is not available online or as an 'open' course.

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