 ½-day,
Writing Business Emails course held on-site
Within 50
miles of Gloucester
Prices on application
Our
Emails for Business course distils into one
concentrated session, all the essentials of effective
email writing. We can teach you the art of writing
effective emails, in the right tone, to get your
message across clearly and succinctly.
Training
for anyone involved in Writing Emails for Business
-
By anyone who uses email for work purposes;
-
to prospects
-
to customers
-
to suppliers
-
to internal or external staff, whether sales
team, support engineers, help desk etc.
What are the main points covered by the course?
-
Introduction.
-
Email
as a communication tool: assumptions
-
What
is different about using email?
-
Advantages
and disadvantages of using email
-
Visual
Appearance
-
What
to put in the business email
-
Targeting
the reader - tailoring the email to suit
-
When
not to reply straight away
-
Writing
emails: Structure - Subject / Greeting / Signing
off
-
Personal
emails
-
Sent
in error - what to do
-
Writing
emails: Replying
-
Writing
emails: Dealing with angry / aggressive emails
-
Need
time to think / investigate before replying
-
Attachments
- advantages and disadvantages
-
Technical
issues
-
Good
English - grammar, punctuation, paragraphs and
sentences
-
Writing
Style:
- respectful approach
- appropriate tone for business emails
- formal or informal writing?
- Plain English
and readability
- how not to confuse people
-
Final
checks before sending
-
Handling
delicate or diplomatic situations
-
General
- Dos and Don'ts
-
Summary
points
Learn by –
-
Practical exercises.
-
Asking and doing.
-
Group discussion.
-
Understanding.
Course facilities required
-
Separate
room for the training session.
-
No
interruptions / no mobile phones, please!
-
Screen
and PC projector.
-
Whiteboard,
flipcharts, pens etc.
Maximum 12 delegates per course, who are
expected to be involved!
Course Fees
Prices on application.
Extras: Incidental expenses (such as travel,
car parking and accommodation) are extra. Conditions
apply. There may be a supplementary fee for extensive
travel involving an overnight stay - ask for details.
Please note: As this is only a half day session,
we normally do not offer this course more than 50
miles from Gloucester. However, if you want two
sessions in one day we are prepared to travel
further.
This course is not available online.
Other Courses from
Authorgraphic:
Technical
Writing Course :
RoboHelp
Training Course
Authorgraphic Ltd -
Technical Writing
and Training Courses
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