"The Procedure Help file you did is great! New staff are training themselves. I give them one procedure to learn, and they're moving on to the next one [by themselves]."
- Sheena Winnan, Team Leader, major international Pensions Provider.

Authorgraphic™ UK, Technical Author for your procedures documentation.

What's special about Online Procedures?

The Problem (true story...)

Many companies have asked for Technical Author help with their Office Procedures.

In each company, there were many staff engaged in service industry work such as a HelpDesk, or Insurance and Pensions contact centres, etc. For business and/or legal reasons, there were many vital written procedures in place, to make sure the right things happen at the right time. But, it was not working very well.

The problem was, people did not read them; or they were updated, but the staff were still using the old ones; or the word docs were sprayed across 3 file servers and few people knew where they all were.

As for new staff, it was a nightmare because they could not find the procedures, and somebody had to sit with them to explain them, because they were not written in Plain English. The learning curve was therefore slow and expensive.

Maintenance was another problem. How could they keep 200+ documents up to date and distributed correctly to everybody who needed to use them?

The Solution

The solution? Our Technical Author combined all their procedures into a single online Help file. This was made available to all relevant users on the company computer network.

Instant and FAST Accessibility. The keyword index and word-search facilities meant that staff can now find information faster than ever before. Multiple users can view the same help file at the same time.
Checklists. Procedure topics have a hyperlink to the Checklist and back; the user clicks the link from the procedure, prints a checklist, and clicks a link back to the procedure. "Quick and Easy".
Maintenance. After training on the Help Authoring software, they now update each topic as and when needed, and rebuild the Help project. Advantage - all updates are done in one place, and all users can find them as soon as they are released. They no longer have to hunt down 200+ separate documents sprayed across 3 file servers!
New staff. New staff use the Help file a great deal, switching from their work to Help and back using the Alt_Tab keys. Side-by-side training is reduced because newcomers can "Help themselves"...

So, why don't you use a Technical Author, to get you up and running? Contact Authorgraphic.