Technical Writer :: Technical Author :: AuthorGraphic's Clients.

Authorgraphic provides TECHNICAL WRITING expertise for clients in many industrial sectors, for online Help, manuals, procedure help and so on. We cover all kinds of documentation and procedures. Below is a list of just a few of our clients that we have provided our services for over the years.

	Technical Writer for Abacus Omnicom Communications - formatting of a complex User Manual for a major software system.
ALLIED DUNBAR	Technical Writer for Online Help systems and User Manuals for Allied Dunbar Pensions, in the online pensions market. An important aspect of the work was putting complex procedures into plain English - vital for business success.
	Technical Writing Course for AOL Member Services Europe, who wanted 8 staff trained in how to produce creative, user-friendly Manuals. What do delegates think of the course? Click here to find out.
	Technical Writer for Beaver Valley Systems, who provide advanced technical monitoring systems for public utility companies worldwide. E.g. while monitoring several thousand points in a major electricity supply network in real time, their software creates a massive database and provides extensive data reporting facilities. To go with a new software release, we provided up-to-date technical documentation and an online Help file.
	Technical Writer for BP Shipping, which manages one of the world's largest fleets of oil tankers. They needed an online Help Guide for a new resources management software package.
	Technical Writer for cde Solutions Ltd, an innovative company specialising in Data Integration software. The product produces report result sets from almost any data source in real time. The company needed first-class, comprehensive technical documentation in the form of a Help file. It was essential to communicate novel concepts to the average computer user in plain English. The solution was very well received - "You've pitched it just right!"
	Web designer for Crescent Autos - web site optimisation and submission to appropriate search engines, to help increase their business.
EAGLE STAR	Online Help systems for Eagle Star Pensions, in the online pensions market. Each online form for the end user had its own Help page. In addition, there was a multi-user, compiled Help file of all the internal procedures for the company's telephone help desk team. An important aspect of the work was putting complex procedures into plain English - vital for business success.
	Technical Writer for edge IPK, another innovative company offering ground-breaking software technology for building web sites for financial institutions in record time. And it works! They needed an Online Help system that would enable business users to understand and use their system, without continually involving IT personnel.
	Technical Writer for Elsevier, major book publisher and part of Reed Elsevier, a FTSE Top 100 company. With over 30,000 staff worldwide, they had primary IT Help Desks in Oxford, Amsterdam and New York. They wanted all Help Desk procedures brought up to date and presented in plain English, with a high level of navigation links to make the information very accessible. Standard forms could be printed on demand. Installed on a world-wide network for access from many countries.
	Technical Writer for Enigma Health Ltd, a company in the pharmaceutical software business. They were launching a new online web service, and wanted online Help in the form of (a) individual topics to link into specific links on pages on their web site, and (b) a compiled Help system as an overall user resource. Completed on time and within budget.
	Technical Writer for Gemini Data Loggers Ltd, who make miniature data loggers for temperature, humidity, vibration and so forth. They had just prepared a new release of software for downloading and displaying the data, and needed a printed Quick Start Leaflet, and a comprehensive Online Help Guide.
	Web designer for Headway Electronics Partnership - web site optimisation and submission to appropriate search engines, to increase their business.
	Technical Writer for Johnson Security Ltd, a company in the security systems business. They needed a professional manual to go with the release of a new product. "We've never had Manuals as good as this before!", - B. Bejaniyski, MSc, Systems Engineering Manager.
	Technical Writer for Medical Data Systems, market leaders in the field of Business Management Systems developed specifically for physiotherapists, chiropractors, osteopaths, dentists, beauticians and so forth. They needed a thorough Help file for the not-so-computer-literate, primarily to reduce Support Calls, but also to supplement Training courses. Did they like it? See What Clients Say...
	Technical Writer for NDC Health, who are market leaders in Dispensary Management Systems, tracking patients and medication usage for Pharmacies across the country. Their new version software involved many new features, and required a first-class Help file to back it up. This included extensive tutorials so that customers could train themselves in using the system.
	Technical Writer for Quota Leisure Management Systems (UK). Manuals, Online Help files, software Upgrade Guides, etc.
	Technical Writer for Quota Pty, Sydney, Australia. They developed an entirely new range of software modules for the Leisure Facility and Fitness Club market, using latest touch-screen technology. They required first-class online Help, with good use of graphics to explain operation of the system. The quality of the online Help was a major factor in persuading customers to buy the Quota system.
	Technical Writer for Third Dimension Software - to produce a User Manual for a new laser measurement system.
	Technical Writer for Torex Leisure UK, a market leader in Leisure Centre Management Systems, handling bookings, memberships, smart cards, card printers and so forth. They provided a wide range of printed and electronic technical documentation for new software applications and upgrades.
ZURICH FINANCIAL SERVICES	Technical Writer of Online Help systems for a Zurich Financial Services, in the online pensions business. Each online form for the end user had its own Help page. In addition, there was a multi-user, compiled Help file of all the internal procedures for the company's telephone help desk team. An important aspect of the work was putting complex procedures into plain English - vital for business success.

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