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Technical
Writer for Abacus Omnicom Communications
- formatting of a complex User
Manual for a major software system. |
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ALLIED
DUNBAR
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Technical
Writer for Online Help systems and User
Manuals for Allied Dunbar Pensions,
in the online pensions market. An important
aspect of the work was putting complex
procedures into plain English - vital
for business success. |
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Technical
Writing Course for AOL Member Services
Europe, who wanted 8 staff trained in
how to produce creative, user-friendly
Manuals. What do delegates think of
the course? Click
here to find out. |
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Technical
Writer for Beaver Valley Systems,
who provide advanced technical monitoring
systems for public utility companies
worldwide. E.g. while monitoring several
thousand points in a major electricity
supply network in real time, their software
creates a massive database and provides
extensive data reporting facilities.
To go with a new software release, we
provided up-to-date technical documentation
and an online Help file. |
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Technical
Writer for BP Shipping, which
manages one of the world's largest fleets
of oil tankers. They needed an online
Help Guide for a new resources management
software package. |
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Technical
Writer for cde Solutions Ltd,
an innovative company specialising in
Data Integration software. The product
produces report result sets from almost
any data source in real time. The company
needed first-class, comprehensive technical
documentation in the form of a Help
file. It was essential to communicate
novel concepts to the average computer
user in plain English. The solution
was very well received -
"You've pitched
it just right!" |
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Web
designer for Crescent Autos -
web site optimisation and submission
to appropriate search engines, to help
increase their business. |
EAGLE
STAR |
Online
Help systems for Eagle Star Pensions,
in the online pensions market. Each
online form for the end user had its
own Help page. In addition, there was
a multi-user, compiled Help file of
all the internal procedures for the
company's telephone help desk team.
An important aspect of the work was
putting complex procedures into plain
English - vital for business success. |
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Technical
Writer for edge IPK, another
innovative company offering ground-breaking
software technology for building web
sites for financial institutions in
record time. And it works! They needed
an Online Help system that would enable
business users to understand and use
their system, without continually involving
IT personnel. |
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Technical
Writer for Elsevier, major book
publisher and part of Reed Elsevier,
a FTSE Top 100 company. With over 30,000
staff worldwide, they had primary IT
Help Desks in Oxford, Amsterdam and
New York. They wanted all
Help Desk procedures
brought up to date and presented
in plain English, with a high level
of navigation links to make the information
very accessible. Standard forms could
be printed on demand. Installed on a
world-wide network for access from many
countries. |
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Technical
Writer for Enigma Health Ltd,
a company in the pharmaceutical software
business. They were launching a new
online web service, and wanted online
Help in the form of (a) individual topics
to link into specific links on pages
on their web site, and (b) a compiled
Help system as an overall user resource.
Completed on time and within budget.
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Technical
Writer for Gemini Data Loggers Ltd,
who make miniature data loggers for
temperature, humidity, vibration and
so forth. They had just prepared a new
release of software for downloading
and displaying the data, and needed
a printed Quick Start Leaflet, and a
comprehensive Online Help Guide.
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Web
designer for Headway Electronics
Partnership - web site optimisation
and submission to appropriate search
engines, to increase their business. |
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Technical
Writer for Johnson Security Ltd,
a company in the security systems business.
They needed a professional manual to
go with the release of a new product.
"We've never had
Manuals as good as this before!",
- B. Bejaniyski, MSc, Systems Engineering
Manager. |
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Technical
Writer for Medical Data Systems,
market leaders in the field of Business
Management Systems developed specifically
for physiotherapists, chiropractors,
osteopaths, dentists, beauticians and
so forth. They needed a thorough Help
file for the not-so-computer-literate,
primarily to reduce Support Calls, but
also to supplement Training courses.
Did they like it? See
What Clients Say... |
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Technical
Writer for NDC Health, who are
market leaders in Dispensary Management
Systems, tracking patients and medication
usage for Pharmacies across the country.
Their new version software involved
many new features, and required a first-class
Help file to back it up. This included
extensive tutorials so that customers
could train themselves in using the
system. |
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Technical
Writer for Quota Leisure Management
Systems (UK). Manuals, Online Help
files, software Upgrade Guides, etc. |
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Technical
Writer for Quota Pty, Sydney,
Australia. They developed an entirely
new range of software modules for the
Leisure Facility and Fitness Club market,
using latest touch-screen technology.
They required first-class online Help,
with good use of graphics to explain
operation of the system. The quality
of the online Help was a major factor
in persuading customers to buy the Quota
system. |
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Technical
Writer for Third Dimension Software
- to produce a User Manual for a new
laser measurement system. |
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Technical
Writer for Torex Leisure UK,
a market leader in Leisure Centre Management
Systems, handling bookings, memberships,
smart cards, card printers and so forth.
They provided a wide range of printed
and electronic technical documentation
for new software applications and upgrades.
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ZURICH
FINANCIAL SERVICES
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Technical
Writer of Online Help systems for a
Zurich Financial Services, in
the online pensions business. Each online
form for the end user had its own Help
page. In addition, there was a multi-user,
compiled Help file of all the internal
procedures for the company's telephone
help desk team. An important aspect
of the work was putting complex procedures
into plain English - vital for business
success. |
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