 Effective Email
Writing Course (half day session)
Within 50 miles of Gloucester
Our Effective Email Writing
course distils into one concentrated session, all the essentials of
writing business emails. We can teach you the art of Effective Email
Writing, how to use the right language, how to get your message across
clearly and succinctly.
Effective Email
Writing: for
anyone involved in writing business emails
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By anyone who uses email for work purposes;
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to prospects
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to customers
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to suppliers
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to internal or external staff, whether sales team,
support engineers, help desk etc.
What are the main points covered by the Effective Email Writing course?
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Introduction.
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Email as a communication tool: assumptions
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What is different about using email?
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Advantages and disadvantages of using email
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Visual Appearance
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What to put in the business email
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Targeting the reader - tailoring the email to
suit
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When not to reply straight away
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Effective Email Writing:
Structure - Subject /
Greeting / Signing off
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Personal emails
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Sent in error - what to do
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Effective Email Writing:
Replying
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Effective Email Writing: Dealing with angry / aggressive emails
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Need time to think / investigate before
replying
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Attachments - advantages and disadvantages
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Technical issues
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Good English - grammar, punctuation,
paragraphs and sentences
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Effective Email Writing:
Style
- respectful approach
- appropriate tone for business emails
- formal or informal writing?
- Plain English and readability
- how not to confuse people
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Effective Email Writing: Final checks before sending
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Handling delicate or diplomatic situations
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General - Dos and Don'ts
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Summary points
Effective Email Writing course: Learn by –
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Practical exercises.
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Asking and doing.
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Group discussion.
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Understanding.
Effective Email Writing Course - facilities required
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Separate room for the training session.
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No
interruptions / no mobile phones, please!
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Screen and PC projector.
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Whiteboard,
flipcharts, pens etc.
Maximum 12 delegates per course, who are expected to be involved!
Effective Email Writing Course Fees
Please note: As this is only a half day session, we normally
do not offer the
Effective Email Writing course more than 50 miles from Gloucester.
However, if you want two sessions in one day, we are prepared to
travel further.
Prices on application.
Extras: Incidental expenses (such as travel, car parking,
accommodation and special hire equipment) are extra. Conditions
apply. There may be a supplementary fee for extensive travel
involving an overnight stay - ask for details.
Authorgraphic Ltd - Effective Email Writing Course UK
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