Our Effective Email Writing course distils into one concentrated session, all the essentials of writing business emails. We can teach you the art of Effective Email Writing, how to use the right language, how to get your message across clearly and succinctly.

Effective Email Writing: for anyone involved in writing business emails

By anyone who uses email for work purposes;
to prospects
to customers
to suppliers
to internal or external staff, whether sales team, support engineers, help desk etc.

What are the main points covered by the Effective Email Writing course?

Introduction.
Email as a communication tool: assumptions
What is different about using email?
Advantages and disadvantages of using email
Visual Appearance
What to put in the business email
Targeting the reader - tailoring the email to suit
When not to reply straight away
Effective Email Writing: Structure - Subject / Greeting / Signing off
Personal emails
Sent in error - what to do
Effective Email Writing: Replying
Effective Email Writing: Dealing with angry / aggressive emails
Need time to think / investigate before replying
Attachments - advantages and disadvantages
Technical issues
Good English - grammar, punctuation, paragraphs and sentences
Effective Email Writing: Style
- respectful approach
- appropriate tone for business emails
- formal or informal writing?
- Plain English and readability
- how not to confuse people
Effective Email Writing: Final checks before sending
Handling delicate or diplomatic situations
General - Dos and Don'ts
Summary points

Effective Email Writing course: Learn by –

Practical exercises.
Asking and doing.
Group discussion.
Understanding.

Effective Email Writing Course - facilities required

Separate room for the training session.
No interruptions / no mobile phones, please!
Screen and PC projector.
Whiteboard, flipcharts, pens etc.

Maximum 12 delegates per course, who are expected to be involved!

Effective Email Writing Course Fees

Please note: As this is only a half day session, we normally do not offer the Effective Email Writing course more than 50 miles from Gloucester. However, if you want two sessions in one day, we are prepared to travel further.

Prices on application.

Extras: Incidental expenses (such as travel, car parking, accommodation and special hire equipment) are extra. Conditions apply. There may be a supplementary fee for extensive travel involving an overnight stay - ask for details.

Authorgraphic Ltd - Effective Email Writing Course UK