Why use an Authorgraphic Technical Author?
Good documentation means -
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Customer confidence in your product,
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Reduced support calls, and
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Improved company reputation.
Basically, a good Technical Author is a someone who has an instinct
for putting together a book.
Anyone could write a book; but you have seen what some
of them are like. Dry, dull, boring, etc....
An Authorgraphic Technical Author specialises in straightforward, readable
documentation, targeted at the readership. Something that people can
use and read easily, and learn from.
"That's
the best online Help Guide I've ever seen."
- Steven Zammit, Development Manager, CDE Solutions, Cheltenham.
Outside view
A Technical Author -
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Is probably your first "test-bed" customer.
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Gives an outside view, a wider perspective.
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Can therefore create excellent documentation that is
complete, thorough enough, and to the point.
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Can provide feedback on your application and suggest
enhancements. Then you can improve your product before letting it loose
on unsuspecting customers! Your users get better value for their money,
and sales can increase.
Instinct
A good Technical Author has an instinctive way of writing
that works, that ordinary readers can understand well.
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He or she can write simply, using Plain English.
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Knows how to write step-by-step instructions.
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Has an innate talent for explaining something.
Understanding
A good Technical Author understands, from past experience,
what end-users are like and what they need to know, in order to learn a
product quickly and easily.
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Can write for the layman, the "man in the street";
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Knows how to teach others, can explain things so they can
learn effectively;
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A Technical Author has a technical career background,
communicating with and training all kinds of users, from non-skilled
laymen to Directors; from beginners to boffins!
Proficient
A good Technical Author must be highly proficient in using
the necessary software; they must know what it can do and how to get the
best out of it. They can:-
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Plan documentation from scratch.
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Include graphics, diagrams, photographs, charts, and screen
shots. "Pictures speak a thousand words" and help the reader to
understand your product.
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Use Help Authoring software to create Online Help files.
Research
A good Technical Author knows how to research material,
needing:
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Excellent communication skills with technical and
non-technical people;
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The mind of a detective, the sleuth instinct to hunt out
information!
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Relentless pursuit where necessary...
A Technical Author adds value to your Company
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Faster learning curve for customers
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Reduced support calls => lower ongoing costs
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Improved reputation => increased sales
An
Authorgraphic Technical Author provides all of the above,
and takes pride in producing an
excellent product for your needs.
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