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Learn how to create user-friendly business documentation.
Need a
Technical Writing Course?.
Learn how to
bridge the gap between your Products and your Customers.
This Instructional Writing Course is designed
for everyone who needs to produce clear, concise
information in the form of printed or on-screen
documentation, such as –
This one-day writing course is interactive and
practical, covering the key elements of effective
technical writing.
Why might you need this Course?
Many businesses suffer
from the style of their written output. Ideas
are poorly expressed, confusing to the reader,
with bad grammar, bad design, and so on.
A National Opinion Poll survey in 2005 concluded:
"Bad design, poor grammar
and atrocious spelling could be costing UK businesses
a staggering £41 billion a year in lost
sales.
74% of customers said
they wouldn't trust businesses that used poor
spelling or grammar, whilst 30% said they wouldn't
buy any product or service from
them."
See full article
See
Cost Savings
Who would benefit?
People who communicate business, instructional,
training or technical information to customers and
colleagues, in the form of User Manuals, Installation
Guides, Training Manuals, Standard Operating Procedures,
Work Instructions, Online Help Guides, etc.
Objectives.
To plan documentation quickly and easily; to
write effectively for the target readership; and
to produce professional and user-friendly technical
documentation. Be confident in choosing an appropriate
writing style and structure technical documents
effectively for maximum impact.
Where do we train?
- We train on site, at your chosen premises, so
that discussions can be open, free-flowing and focused
on issues specific to your business. We have run
this course across the UK, Europe, in the USA and
India.
- Or you can come to our Gloucester
training centre. Ask for details.
Leader.
The Technical Writing training course leader
is Philip Tory, BSc(Hons), Dip.M., Technical Author,
Trainer and Director of Authorgraphic Ltd.
Cost Benefits
Click here to
see cost benefits of this course.
Booking your
.
This writing course is limited to a maximum of
12 delegates. Prices on application.
Terms and Conditions apply.
For more information or to book the course, call
01452 - 500 639.
14 days' notice please!
We need your official order by at least two weeks
before the training date.
We offer Training
anywhere in UK, Europe, India, USA etc. Distance
is no problem.
Authorgraphic Ltd for Custom Documentation.
Technical Writing and Training
Courses.
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Quotable Quotes - TWC
"Lots of useful ideas
and smart tips to make technical writing less
scary - whether you are updating an existing
manual or writing from scratch."
- J. Taylor, Manager,
Employee Communications and Development, R****
Ltd.
"This course is really going to save me precious time. I would recommend it
to anyone who has to write and maintain any
type of document. "
- Kyla Young, Operations Manager, Dataflow Communications.
"The most interesting parts for me were the exercises because I like the ‘hands
on’ approach. I find ‘to do’ is the best way
for me to learn. I also liked sharing ideas
with my colleagues and having the time to think
about how we can move forward with our documentation
project. I valued Philip’s input and suggestions."
- Margaret McDermott, Training Advisor, Quintiles
Ltd UK.
Course Content.
Effective Technical Writing. Identify
the characteristics of technical writing that work
best, to ensure clarity and ease of use.
Planning the content. Learn simple, quick
and powerful planning techniques that identify what
should and should not be in a document.
Research. How to gather the material you
will need; interviewing; subject matter experts.
Structure. How to structure the content.
Logical sequence. Table of Contents, Appendix and
Index.
Plain English. How to identify the characteristics
of the "Plain English" writing style. Learn how
to apply it to all documentation and make it user-friendly.
See more.
Target the reader. How to identify and include
different target reader groups when you write technical
material.
Clarity. How to use the correct words to
explain something technical. How to eliminate complicated
waffle. When to use bullet points and numbered lists.
How to handle technical jargon and acronyms.
Brevity. How to avoid duplication, verbosity,
redundant words and phrases.
Layout and appearance. How to use white space,
colour, images and diagrams.
Spelling, Punctuation & Grammar. How to improve
the way you write. How to avoid common errors in
punctuation and grammar. How to use sentences and
paragraphs correctly.
Writing for overseas readers or translation.
How to avoid misunderstandings and reduce translation
costs.
Readability. How to improve your writing
style and increase readability, so that users can
read the content quickly, understand the message,
and not be hindered by complicated language.
Work Smart in MS Word. Hints and tips to
work faster. How to unlock powerful functionality
to improve your writing style. How to add an automatic
Index and identify key words for the Index.
Practice. Written and verbal exercises help
you check and emphasise what has been learned.
Resources. Each delegate receives a copy
of the 150-page course book, "Successful Technical
Writing".
150-page Training
Manual.
Also available:
Adobe
RoboHelp Training Course RH8 RH7.
Business Email
Etiquette Writing Course.
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