Delegate feedback

What do Course Delegates say about our training days?

General comments

• "I would recommend it to anyone who has to write and maintain any type of document. This course is really going to save me precious time." - Kyla Young, Operations Manager, Dataflow Communications.

• "Very good; very interesting for a subject that could have been very dry."
  - Malcolm Johnson, Acterna.

• "I would like to commend you on a thorough introduction into technical writing." - Robin Slee, Systems Developer.

• "It was my pleasure to attend, which is something I have never before said about a training course.  Keep up the excellent work." - R.W., Systems Developer.

• "Good course, good toolkit." - Chris Gaukroger, Acterna.

• "Many thanks for the course yesterday. I for one found it extremely useful, and judging from the comments I’ve had from my colleagues, so did they." - L.P., Development Manager, Distinction Systems Ltd.

• "A good course, no jargon and no waffle." - J. Haley, Forensic Science Service.

• "Often, learning on the job is the way that documentation is written. I have not been trained in Technical Writing, so today was very useful." - Sarah Brindle, Coventry University.

Technical Writing Course: "The training day was... "

• "Very useful, productive and inspiring." - Mike Schulze, Associate Director Clinical Standards Europe, Quintiles Ltd, Frankfurt.

• "It was really what I was looking for, to help me produce good documentation." - Patrice Pajot, Acterna.

• "Excellent! Very informative, lots to think about and has provided me with some great tools to produce documentation."

• "Most Enjoyable. The subject could have been dry; however, the way the training was executed made it enjoyable." - David MacDivitt, Senior Customer Information Officer, Coventry University.

• "Good, well paced. Well presented and informative."

• "Useful & interesting - especially as a whole-team activity." - DH - Technical Author.

• "Very good. Made the most of what is not a very interesting subject for a group of programmers!"

• "The document planning was very good. It had a direct application to our work."

• "Well structured and focused on our needs." - Malcolm Johnson, Acterna.

• "Very good. Exceeded my expectations! I was wondering how to make a seemingly arduous task less daunting."

• "Very useful and practical for approaching future documentation tasks and presentations, etc."

• "Surprisingly very interesting and refreshing. Enjoyed the subject and the way the message was delivered."

Technical Writing Course:
"The most interesting part was... "

• "How to plan and structure documents - I can see this having an immediate effect." - OD, Technical Author.

• "The most interesting parts for me were the exercises because I like the ‘hands on’ approach. I find ‘to do’ is the best way for me to learn. I also liked sharing ideas with my colleagues and having the time to think about how we can move forward with our documentation project. I valued Philip’s input and suggestions." - Margaret McDermott, Training Advisor, Quintiles Ltd UK.

• "Planning the work. I have a problem getting bogged down with details; this frees me up." - Hugo Horsfield, Operations Technical Specialist, Dataflow Communications.

• "Structuring of documents - practical, useful and stimulating. It will make my job a lot easier in future."

• "Document planning, because it helps gather the jumbled thoughts about a project onto one page."

• "It was refreshing to be asked to use plain English. The section on the easy use of Word was very useful."

• "Good break-up of listening, doing, relevant documentation planning, etc. Good frequent breaks makes concentration easier! Important!"

• Planning techniques will be very useful for up and coming documentation."

• "Planning my work - helpful to brainstorm and visualise the process; also MS Word Tips were great."

Technical Writing Course: "I learned... "

• "How to structure my ideas before I start." - Patrice Pajot, Acterna.

• "Document planning techniques - very good."

• "To be precise and deliver the information in a clear, comprehensible fashion." - Liz Watson, Customer Support Analyst, Coventry University.

• "A way of structuring documents and identify where sections should go."
  - Malcolm Johnson, Acterna.

• "Approaching from a task-oriented point of view; before this, I felt as if I had to capture all functionality."

• "… useful tips for Word. I enjoyed the Plain English tips as well."

• "…that Plain English is very important; and also learned how to plan documentation."

• "A lot of useful ideas about documentation."

• "I should make more use of the structured approach."

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