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Our user-friendly documentation
saves you time and money. Where necessary, we produce
Manuals and online Help Guides in user-friendly
language.
Need writing in Plain English?
How does it
save you money?
People read quicker, understand information
better, and remember longer.
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"I notice that
the Upgrade Notes are now in layman's terms.
Please produce a new manual in this style!"
"Clear and easy to understand. Very user-friendly."
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Improved productivity
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Fewer support calls
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Easier translation
into foreign languages
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Increased customer
satisfaction.
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Increased sales (true
story).
Independent
research from companies and governments around
the world continues to demonstrate that clear, user-friendly
English produces significant business benefits.
New manual in Plain English saved 125 support calls
a month.
"In one test, customers who used
the clearly written manual made about 125 fewer
calls a month than customers who used the old manual."
- Cathy J. Spencer & Diana Kilbourn Yates, 'A Good
User's Guide Means Fewer Support Calls and Lower
Support Costs' (1995).
Royal Mail saved £1/2 million in 9 months.
Before consultant specialists clarified
a redirection-of-mail form for Royal Mail UK, there
was an 87% error rate when customers filled it out.
Royal Mail was spending over £10,000 a week handling
complaints and reprocessing incorrect forms.
The revised form in Plain English reduced the error
rate dramatically, saving Royal Mail £500,000 in
the next nine months.
US Navy could save $250 to $350 million a year.
A 1989 study of naval officers who
read a business memo that was written either in
a plain English style or in a bureaucratic style.
Officers who read the easy language memo, besides
having significantly higher comprehension, took
17% to 23% less time to read it and felt less need
to re-read it.
Even more staggering are the savings if all
naval personnel (not just officers) read plain English
documents: $250 to $350 million a year! - James
Suchan & Robert Colucci, The High Cost of Bureaucratic
Written Communications (1991).
Our Short Training Courses
Learn Plain
English in our Technical Writing Course - learn
how to be a Plain English Author when you write
your documentation.
Successful
Business Emails course - teaches your staff
how to write professional emails.
RoboHelp
Training course - for creating user-friendly
online Help Guides.
See also:
Contact us and find out more
about Documentation and Training
Why use us for your
manuals or online Help Guides?
What
do Clients say about our documentation?
What subjects
can we write about?
Our Customers
• 1st Credit Ltd, Reigate
• 3Circle Ltd, Cirencester (IT / telecomms)
• 3DX-Ray Ltd, Melton Mowbray
• Abacus Billing, Telecomms, Reading
• Acterna Ltd, Telecomms, Reading
• Alcatel Lucent Telecom, Maidenhead
• Allied Dunbar (Financial Services)
• AOL, Bristol
• Apotheosys Ltd, Telecomms, Swindon
• AREVA Risk Management Consulting Ltd
• Arona Ltd, Telephone Answering Systems
• Automatic Data Processing Ltd, Chertsey
• BAE Systems - Land Systems
• Bank of England, London
• Barclays Bank Ltd, London
• Beaver Valley Systems Ltd
• Bespak Europe Ltd, Milton Keynes
• Biomet Europe, Cardiff (Orthopaedics)
• BP Shipping (Oil fleet mgt sfwr)
• Caerphilly CBC, Wales
• Capodimonte Astronomical Observatory, Naples, Italy
• Captiva Software, Pau, France
• CDE Solutions Ltd (Data analysis sfwr)
• Charles Taylor Consulting, London
• Combined Insurance, Kingston-upon-Thames
• Conoco Phillips, Aberdeen (Oil industry)
• Conoco Phillips, Humberside
• Cotswold Executive Cars
• Coventry University IT Dept
• Crescent Autos, Cheltenham
• Crown Agents, India (medical equipment)
• Customer Value Analytics (CVA) Ltd, (Business Data Analysis sfwr)
• Dataflow Communications Ltd, Wells
• Distinction Systems (Educational Sfwr)
• Eagle Star Pensions
• Edge IPK Ltd (Fast front-end development sfwr for web apps)
• Egton Medical Information Systems, Leeds
• Elsevier Science (Oxford; Amsterdam; New York)
• Enigma Health (Pharmacy Management Systems)
• ESO European Southern Observatory, Munich, Germany
• ESO European Southern Observatory, Napoli, Italy (VLT Astronomical Survey
Telescope)
• Estimation Ltd (Contract Mgt Sfwr)
• Forensic Science Service, Birmingham
• Gemini Data Loggers (UK) Ltd
• Gladstone MRM (Health and Leisure)
• Gulmay Ltd (High voltage power supplies for X-Ray equip't)
• Headway Electronics Partnership
• Headway Music Audio Ltd
• HSBC Bank plc, London
• Home Group Ltd (Housing & Care)
• Imperial Tobacco Ltd, Bristol
• Inframon (Microsoft System Centre Specialists)
• InterCall Conferencing Services, Gloucester
• Intersurgical Ltd, Guernsey
• Intorel Software, Luxembourg
• IWM Legal Services (Will Writing Software)
• Jackson Lifts, London
• Johnson & Johnson (Pharmaceuticals)
• Johnson Security Ltd
• Leadercoach Ltd (Life Coaching)
• London & Quadrant Housing Trust
• London Underground
• Majoto Partnership (Physio Booking Sfwr)
• Marketing International
• ME Construction plc, London (Fittings & Installation Manual)
• Medical Data Services (Physio Booking System)
• Merthyr Tydfil CBC, Wales
• MessageLabs Group, Gloucester
• Motor Trade Technologies, (MoT Test Recorder)
• NatWest Bank
• NDC Health (Pharmacy Dispensing software)
• Nexus Telecomm AG, Zurich, Switzerland
• nFlow Software Ltd, Essex
• Omnicom Communications
• OneStep Solutions, Hadleigh, Essex
• Ordnance Survey, Southampton
• Ortho-Clinical Diagnostics, Cardiff
• OutIndex Ltd (Forensic software)
• Oxford Biosensors (Blood testing equipment)
• Partygaming plc, Gibraltar
• Pennine Housing (Housing Mgt)
• Petrochemical Data Services, Holland
• Phase Vision Ltd (Non-contact metrology systems)
• Philips Semiconductors, Stockport, Cheshire
• Posh Power Ltd, (Wind Turbines) Suffolk
• PERA (Production Engineering Research Association)
• Quintiles Pharmaceuticals, Bracknell UK
• Quintiles Pharmaceuticals, Dublin, Ireland
• Quintiles Pharmaceuticals, Mumbai, India
• Quintiles Pharmaceuticals, North Carolina, USA
• Quota Leisure Management Systems, UK
• Quota Pty, Australia (Leisure Systems)
• Rapiscan Ltd, (X-Ray Systems)
• Reactfast Ltd (Plumbers, Heating Eng'rs)
• Real Asset Management, Orpington
• Reckitt Benckiser, Swindon
• Redcliffe College, Gloucester
• RMS Services, Bristol
• Royal Bank of Scotland, London
• Royal Canin SA, France
• RSPCA Headquarters, Horsham
• Sales Team Telesales, Cirencester
• Sapio Solutions Ltd
• Scientia, Educational Timetabling Systems, Cambridge
• Siemens Magnet Technology, Witney
• Simply Biofuels, Norwich (Biodiesel)
• Sonardyne, Plymouth (Undersea Surveying)
• Southampton Solent University
• Spirax Sarco, Cheltenham
• Stonecube Ltd (Print Visualisation Sfwr)
• Stratus Technologies (IT Servers)
• Supagrass Ltd, (Lawn Care Franchise)
• Technip Offshore UK Ltd, Aberdeen (Oil industry)
• Third Dimension Software (Laser-based measurement equipment)
• Torex Leisure plc, Leisure Management Systems
• Trafigura Ltd (Commodity Trading)
• Transport for London
• Tribal Group, (Public Sector Services)
• Videofit Ltd (Vehicle Recognition)
• Volkswagen Group
• Waters Micromass (Mass Spectroscopy)
• Welconstruct, Birmingham
• Wyeth Europa (Medical /Pharmaceutical)
• Zurich Financial Services (Pensions etc)
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